Belford Watches

Do you have a Question?

Frequently Asked Questions

GENERAL QUESTIONS

Why do you give away watches for free?

What methods of payment do you accept?

Is it safe to shop on your website?

Are your watches water resistant?

Why I was charged without completing the order?

How can I track my order?

SHIPPING & DELIVERY

Where can I track my items?

Do you have tracking?

I am still waiting for my item to arrive. What shall I do?

How are my items shipped?

What time are deliveries usually made?

What happens if I am not at home?

Where do you ship from?

I inserted the wrong delivery address. What shall I do?

How long will it take to receive my orders?

Can I change my billing address?

Do I have to pay for eventual customs duties and/or import taxes?

Can I change my Address after receiving shipping confirmation?

RETURNS & EXCHANGES

Can I return the item if I don't like it?

Will you refund me the shipping costs?

Can I return the item and exchange it with something else?

ORDER CHANGES

I have changed my mind about the item, what shall I do?

Can I still change my order after 24 hours from making the purchase?

Can I still change my order after I received the shipping confirmation?

REFUNDS AND CANCELLATIONS

What is your Refund Policy?

How long does it take to receive the refund?

I did not receive my refund yet. What shall I do?

DAMAGED ITEMS

What shall I do if I received a damaged/faulty item?

EMAILS AND NOTIFICATIONS

I did not receive a confirmation email. What shall I do?